Main building access is via Ashgrove Street and parking stalls 7 and 9 are free for our patients. Wheelchair access is via Fort street entrance.
- 100-1770 Fort Street Victoria, BC V8R 1J5
Working with Neil as my Prosthetist for the past 8 years has been an incredible experience. Over time, we’ve built not only trust, but a genuine friendship through our work together.
Our communication is seamless, he truly understands my needs and how I want my prosthetic device to function, whether it’s socket adjustments or alignment changes. Neil works tirelessly to ensure that I’m safe, comfortable, and equipped with the best possible device to succeed in my track and field journey.
Even when I’m outside the country and experience prosthetic issues, Neil goes above and beyond to make sure I receive the support I need. That level of commitment means everything to me as an athlete competing at a high level.
As an above-the-knee T63 track and field athlete and blade runner, working with Neil has completely transformed my running. His understanding of performance adjustments, especially when it comes to fine-tuning my running blade — has elevated my performance. If any issues arise, he’ll even come to practice to ensure everything is functioning properly and that I’m safe.
It has truly been a pleasure working with Neil. He is the best Prosthetist I’ve ever worked with. His professionalism is top-notch, his patient care is exceptional, and he consistently goes above and beyond to make sure his patients feel safe, secure, and confident in their devices.
Neil has been my prosthetist for over 10 years now and it’s been nothing short of amazing working with him. I always look forward to my appointments because I truly know I will be seen and heard every time.
Any concerns I may have or issues with my prosthetics that I share with Neil are always welcomed. He is creative, collaborative, and solution focused. It’s always a matter of how can we improve this or find a way to help you with whatever task or activity you need your prosthetic for in life. Every interaction I have with Neil brings so much comfort and joy. From all the myoelectric arms, recreational arms and attachments over the years to the many fun arm casting appointments, anyone that gets to work and partner with Neil is in good hands.
As a 6 time Paralympian in the sport of Para- Ice Hockey I had the pleasure of working with Neil for a number of years. Neil is incredible at fitting my extremely active lifestyle.
As a double leg amputee that competes, trains, and plays every sport I can, my legs require constant attention. Neil was always eager to help and would never let me leave an appointment until we got it right! He constantly had my best interest in mind and wanted to see me succeed, enjoy my life, and be pain free in all of my activities. Beyond the professional excellence, Neil has warm nature to him and is a joy to be around. I am very fortunate to call him a friend.
Having been born without my left arm, I use several different prosthetic arms for work, training at the gym, and more hands-on activities such as renovations and projects around the house.
For more than ten years, Neil was my Prosthetist, and his professionalism and technical ability were exceptional. He understood the functional demands of my lifestyle and approached each fitting with creativity, precision, and strong problem-solving skills. His attention to detail ensured each prosthesis performed reliably in real-world conditions. I greatly valued our time together and appreciated his commitment to helping me stay active and capable across all areas of life.
From casting to AFOs, the service Neil provided was excellent every step of the way. Neil was absolutely wonderful and made the entire process smooth, easy, and stress-free for our family. He is very friendly, accommodating, social, and truly supportive.
Our son Lucas always felt comfortable and relaxed because Neil knew how to keep him entertained and at ease during each visit. This made such a big difference for a child with cerebral palsy. Neil showed genuine patience, care, and understanding, and always took the time to explain everything clearly and make sure Lucas was comfortable throughout the process.
We are extremely grateful for the dedication and kindness Neil showed our family. His professionalism and compassion truly stand out, and we highly recommend Neil to anyone needing this type of care
Neil was my prosthetist for over 10 years in Toronto. In that time, I gave him several new challenges to navigate and solve, that most of the department had never attempted prior. However, Neil always gave what ever ridiculous new idea I had a chance and exceeded my expectations for what we could accomplish.
When I wasn’t giving Neil new ideas I wanted to try, he was thinking about how to solve potential new problems I might have before I even encountered them. I can honestly say I’ve never worked with anyone who cares more about improving the quality and overall performance of my prosthetic leg.
We met Neil for the first time when our son who is a congenital amputee was still a baby. As parents, we were concerned about our son’s welfare. In addition to his professional and personable services, Neil provided words that were both comforting and reassuring. The sessions with Neil and his team were typically exciting for our family, to say the least.
Our son uses a regular prosthetic arm and a myoelectric arm proportionate to his body size as he grows. We always received information and support prior to (consultation, evaluation, casting/molding, socket creation, fitting) and after (final fitting, adjustment, user training, maintenance, etc.) obtaining these arms. More, recently, the arms were delivered to us when we moved to another city.
Neil is warm, knowledgeable, and dependable, and we wholeheartedly recommend his services.
From the very beginning of our journey with our little guy, you’ve been there — guiding us, supporting us, and helping us find our footing as new parents. We can’t truly express how much your presence has meant to us. You taught us that the only thing that could ever hold Constantine back was himself, and that with determination and confidence, he could achieve anything he set his mind to.
When we first came to you, we were anxious and eager for him to start using a prosthetic right away. But through your patience and wisdom, you showed us that he would first learn to live fully and confidently without it — that it would become a tool, not a limitation. That lesson changed everything for us.
We carry your words with us every day, encouraging Constantine to be his strong, independent self, and reminding him of the same empowering truths you shared with us.
Neil is by far the most caring, attentive, and wonderfully clear person we’ve ever worked with in the health sector. His dedication and kindness have truly touched our family.
I had the great fortune to be matched with Neil Ready as my Prosthetist in Toronto. He looked after all my prosthetic needs for more than 10 years. On the personal side, Neil is warm and friendly and quickly creates trust and ease; you can talk to him and joke around. He makes appointments feel fun and effortless. But he’s very skilled at teasing out the big and small pain points going on; constantly searching for opportunities to improve through added function, comfort or technology.
Neil is highly skilled at what he does. I personally have a daily wear myo-electric hand, made by Neil. A general-purpose sports prosthesis I use for hockey, golf, gym, biking and other activities. But when Neil found out that mountain biking was often painful and gym exercises were limited, he quickly introduced to me to the latest in 3D printed silicone technology. Now I have a brand new prothesis that has dramatically changed what I can do in the gym, eliminates the elbow pain while biking and has some other uses too. I didn’t arrive with a problem to solve. It was Neil getting to know me, asking the right questions that flagged both a problem and opportunity for better. Once the vision is clear, Neil will set about making it a reality.
Neil provides ideas and options, sometimes using the latest technology and other times sticking with simple proven solutions. He’s not happy until it’s right and it’s working the way I need it to. He’s truly one of the best at what he does.
Dear Geoffrey,
I would like to take this opportunity to express my heartfelt thanks to you, your company, and Scott for three years of incredible devotion to me and, in turn, to my family. Your talents as a prosthetist and the many assistive devices you have created for me have allowed me to carry on a much more fulfilling lifestyle, as well as continue to participate in the many rounds of golf that I am able to play.
Over the last three years, you have been overwhelmingly generous in your sponsorship for me to travel to and play in many golf tournaments across Canada. As I am sure you are aware, travel and hotel accommodations represent the highest part of the total expenses incurred at every tournament that I travel to, and without your help it would be impossible for me to attend most of these tournaments. For this, I cannot thank you enough.
In July 2005, I was fortunate enough to place 3rd at the BC Games for the Disabled, held at the Nanaimo Country Club, as well as placing 2nd in the “B” flight of the 2005 Canadian National Amputee Open, held in August at Angus Glen Golf and Country Club in Markham, Ontario. I truly hope that we can continue this team effort in years to come.
I look forward to many more years of friendship with you and Scott and, of course, I know that the excellent services provided by everyone at Custom Prosthetic and Orthotic Services Ltd. will always be fantastic. Thank you again for all of your very hard work, your sponsorship, and most importantly, your friendship.
With great respect,
Derek B.
Geoffrey Hall at Custom Prosthetic and Orthotic Services Ltd. is my fourth and easily the best prosthetist I have had. Eleven years ago, I had a right below-the-knee amputation as a result of a motor vehicle accident in rural Ontario. Part of my issues was a two-hour drive to my closest practitioner. Moving to the Duncan area here on Vancouver Island in 2016, I had my choice between Victoria and Nanaimo, a total of four prosthetists. After reading the website summaries, I decided that Custom Prosthetic and Orthotic Services Ltd. was where I would start.
For our first appointment, Geoff asked me to bring my three prosthetic legs in for an assessment. As well as my primary leg, I had a running leg. I had been a runner all my life and had completed the Toronto Marathon in 1998. I also had a backup leg, which I required because of the distance to my then prosthetist, especially during the winter. Geoff suggested we upgrade all three legs, and my insurance company accepted the proposal.
My primary leg is amazing; I could wear it all day. The trial run for the running leg was a successful lap of a quarter-mile track, and an immediate recognition that the rest of my body was in need of conditioning after an 11-year hiatus.
Where we now live is hilly, like many of the residential areas on the island. I am doing a significant power walk almost daily with some significant hill climbs. My longest time so far is 55 minutes. I am training again and loving it, and hoping to enter a 5K event in 2017. Thank you, Geoff — so far you have made a significant difference to my life, and I believe better things are yet to come!
Neil has supported our son Nolen with various arm braces and orthotics over the years, and we truly can’t say enough about the care he brings to his work. He always took the time to listen carefully to our concerns — what was working, what wasn’t, and what needed to be adjusted — and approached each challenge with the belief that there was always a solution.
What sets Neil apart is the time and precision he dedicates to getting every device just right. He never rushed the process. He thoughtfully refined each brace or orthotic to ensure it was both functional and comfortable.
Just as importantly, Neil connected with Nolen. While molding his foot or making adjustments, he would chat with him about his interests as if they were his own — creating a relaxed, playful atmosphere that made appointments feel easy rather than clinical.
We are deeply grateful for Neil’s expertise, patience, and genuine care. He truly made a meaningful difference in our son’s journey.